Trashless – Customer Service Agreement
Business Name: Trashless
ABN: 78950701663
Phone: 0481712877
Email: info@trashless.com.au
Website: trashless.com.au
1. Services Provided
- Household waste removal
- Green waste removal
- Office and commercial waste removal
- Construction debris and renovation clean-up
- Furniture and appliance disposal
2. Pricing & Payment
- All pricing is provided upfront via a free quote.
- Payment is required upon completion of service unless otherwise agreed.
- Accepted payment methods: Cash, Credit/Debit Card, Bank Transfer.
3. Booking & Cancellation Policy
- Cancellations made within 24 hours of the scheduled service may incur a cancellation fee.
- If access to the rubbish is restricted upon arrival, an additional call-out fee may apply.
4. Customer Responsibilities
- The customer must ensure all waste is accessible and ready for collection at the agreed time.
- The customer confirms they have the right to dispose of the waste provided.
5. Liability Disclaimer
- Trashless takes every precaution to avoid damage to property but is not responsible for pre-existing damage or structural issues.
- We are not liable for items mistakenly included in rubbish piles.
6. Environmental Responsibility
- We strive to dispose of waste responsibly and recycle whenever possible.
- Waste disposal follows all Gold Coast council regulations.
7. Dispute Resolution
- Any issues should be reported within 48 hours of service.
- We will make every effort to resolve disputes fairly and professionally.
- By booking our services, you agree to these terms and conditions.